Testimonials

Just a short note to say, “Thanks for the ride!”

I have been using your airport transfer service for more than 4 years now, and last year alone clocked up more than 50 trips with you, so I consider myself a bit of an expert on BCT, and thought you might like a bit of feedback.

Firstly, your guys turn up!  That might seem trivial, but believe me I have had enough stress in the past by cabs, and even limos, that “fail to arrive” – one particularly nasty incident in Melbourne caused me to miss a Jetstar booking deadline . . . you can imagine the rest of that day.  It wasn’t pretty.

Secondly, they turn up on time!   That’s a definite bonus and a stress reliever.  I now relax enough on the transfer leg to get a bit of thinking done - something your people are quite happy to let me do, by the way, which leads me to the next point:

Thirdly, they’re happy to shut up!.  If it looks like I want to talk, every driver in the fleet is happy to offer pleasant and friendly conversation but I’ll give them this:  If I want to be left alone, they’ll offer me the day’s paper and, if I decline, they respect my silence and are happy to just sit there and drive.  That’s rare – and it’s enormously appreciated.

Fourthly, I have become a van fan!  Your Vehicles are quiet, comfortable, always clean, and provide my 190 cm frame room in which to stretch out.

Fifthly, you don’t do milk runs!  I first used your service after a nightmare shuttle pickup in which I was still on the Coast 45 minutes after I boarded for Brisbane as we circulated picking up every man and his dog. The piece de resistance was the last passenger, an English backpacker for whom we waited while he finished his breakfast and who then proceeded to stand in front of the shuttle making a mobile call, and refusing to board.  I was saved from feeding him his &%@#$*% phone, and an assault charge, by the driver who embarrassed him on board by bursting into tears!

Please pass my congratulations on a great service, and my thanks, to your team. 

Regards

Peter Rowe

Managing Director

Profitune Business Systems